Cancellation & Refund Policy
This Refund Policy ("Policy") is applicable to all services rendered by Aristocrat IT Solutions Pvt Ltd ("Aristocrat") involving technology research and intellectual property services ("Services").
The purpose of this Policy is to outline the terms and conditions under which Aristocrat may grant a refund to its clients.
II. Eligibility for Refund
A. Services Covered
Refunds shall only be considered for the following Services provided by Aristocrat:
1. Technology Research: Comprehensive analysis and investigation of technological advancements and innovations.
2. Intellectual Property Services: Assistance in managing and protecting intellectual property rights.
B. Validity Period
Refunds will be applicable only if the Services fall within the validity period agreed previously from the date of purchase.
III. Grounds for Refund
Aristocrat shall provide a refund if the delivered Services fail to meet the specifications as agreed upon in the service agreement or if they do not fulfill their intended purpose.
B. Unavailability of Service
Refunds may be granted if Aristocrat is unable to provide the Services within a reasonable time frame due to unforeseen circumstances or other reasons beyond its control.
IV. Refund Process
The client must notify Aristocrat of any eligible refund request in writing to email@example.com
providing specific details and supporting evidence, within three (3) days from the occurrence of the grounds for the refund.
Aristocrat will evaluate the refund request promptly and may request additional information if necessary.
C. Approval and Disbursement
If the refund request is deemed valid and in compliance with this Policy, Aristocrat shall approve the refund and initiate the disbursement process within fifteen (15) business days.
V. Non-Refundable Services
The following services shall not be eligible for a refund:
A. Services utilized for commercial purposes, as explicitly mentioned in the service agreement.
B. Services provided after the six (6) months validity period has expired.
Order Cancellation Policy:
This Order Cancellation Policy ("Policy") is applicable to all services offered by Aristocrat IT Solutions Pvt Ltd ("Aristocrat") related to technology research and intellectual property services ("Services").
The purpose of this Policy is to delineate the terms and conditions governing the cancellation of orders by clients.
II. Order Cancellation
Clients may be eligible to cancel their order for Services if they meet the following criteria:
1. The request for cancellation is made within twelve (12) hours of placing the order.
2. The Services have not been initiated or executed by Aristocrat.
B. Cancellation Process
1. Written Request: The client must submit a written request for cancellation via email or official communication channels.
2. Acknowledgment: Aristocrat shall acknowledge the receipt of the cancellation request within two (2) business days.
III. Refund on Order Cancellation
A. Timely Cancellation
If the client's cancellation request meets the eligibility criteria mentioned in Section II.A, a full refund shall be provided within thirty (30) business days from the date of the cancellation request.
B. Delayed Cancellation
If the cancellation request is received after twelve (12) hours of placing the order or after the initiation of Services, no refund shall be granted.
Order Expiration Policy:
This Order Expiration Policy ("Policy") is applicable to all services rendered by Aristocrat IT Solutions Pvt Ltd ("Aristocrat") involving technology research and intellectual property services ("Services").
The purpose of this Policy is to specify the validity period of the Services offered by Aristocrat.
II. Validity Period
All Services provided by Aristocrat shall be valid for a period of six (6) months from the date of purchase.
Upon the expiration of the six (6) months validity period, the Services shall cease to be operational and shall no longer be accessible to the client.
A. Renewal Option
Clients may have the option to renew their Services with Aristocrat after the expiration of the validity period.
B. Terms and Conditions
The terms and conditions for renewal, including fees and updated service provisions, shall be mutually agreed upon between the client and Aristocrat.
IV. Non-Commercial Use
The Services offered by Aristocrat are expressly intended for non-commercial purposes, and the client agrees not to use the Services for any commercial gain or activity.
Aristocrat IT Solutions Pvt Ltd reserves the right to modify or update this Policy at its sole discretion.
Clients shall be notified of any such changes in advance. By availing of the Services provided by Aristocrat, clients agree to abide by the terms and conditions set forth in this Policy.